![]() ![]() Learn more at ftc.gov/paymentapps and aba.com/consumers Report it to the Federal Trade Commission at. Report it to the payment app or service and ask to reverse the transfer.Regularly check your payment app and bank accounts to make sure no unauthorized payments have been sent from or accepted by your account.Set up alerts in the payment app to get transaction notifications outside of the app environment, such as via email or text.Never share your credentials, like a verification code you get via text or authentication app.Use multi-factor authentication. This means you need two or more credentials to get into your account: your password plus something else like an authentication code or fingerprint.When sending to someone you know, double-check their information before you hit send.Confirm that you know the person you're sending money to.Don't give any personal or sensitive information like your username, PIN, or password. Don't click on links in an unexpected email, text message, or direct message that asks you to send money. ![]() Once you send money, it’s nearly impossible to get it back. Be sure you know who you’re sending money to. If you link the service to your bank account or debit card, it’s almost like handing someone cash. Online payment systems or apps like Zelle, Venmo, and CashApp let you quickly send and receive money. Visit the Security and Privacy Center on pnc.com for more information on the prevention, detection and remediation of these types of scams.Forward suspicious emails to PNC Abuse ( and forward screen shots of fraudulent text messages that appear to be from PNC to PNC Abuse ( PNC customers who believe they may have responded to a fraudulent text or e-mail and disclosed personal or account-related information, should immediately change their PNC online and mobile banking Username and Password, then contact us directly at 888-PNC-BANK or 88 and.Do not respond to requests for other personal or financial information such as full credit card numbers or Social Security numbers, as PNC will never contact you to ask for this type of personal or account information by phone, text or email.Never share your online or mobile banking Username via phone, text or e-mail, unless you initiated the outreach to PNC and know with certainty you are communicating with a PNC representative.Do not share your online or mobile banking Password by phone, text or e-mail, as PNC will never ask you for this information.Do not click on provided text or email links in fraud alerts.If an unexpected text, email or phone call is received that appears to be from PNC, we recommend the following: Heightened awareness about these tactics is the best defense. As cybercriminals have begun to shift their approach by targeting consumers directly through known and trusted channels of communication, we have become aware of sophisticated scams involving fraudulent outreach via text, e-mail and phone calls that appear to be initiated by PNC, but instead are being sent by a malicious third party in hopes of receiving our customers’ personal or account-related information. Nothing at that link specifically calls out Virtual Wallet, but if BBVA customers are being assigned Virtual Wallet accounts, then it stands to reason that Quicken will work for Virtual Wallet.Īlso, when I was on with PNC Quicken support, I made sure to mention that I was trying to connect to Virtual Wallet accounts, and no mention was made of that being an issue.Īnd, FWIW, I am still getting 500 errors this morning.PNC is fully committed to protecting the security and privacy of our customers. (The conversion is scheduled to take place the weekend of 8 October. Incoming BBVA customers are being assigned Virtual Wallet accounts to replace the BBVA checking accounts and PNC claims that Quicken will be active for those incoming BBVA users. (There's a note on PNC's Quicken web page that says something like 'this link not available for Virtual Wallet customers.' That used to be true, and there was no link, but the link is there now and as me, and presumably sportbiker, both experienced, PNC sent us PINs for Quicken after filling out the information at that link.)Ģ. The link to enable Quicken in one's user profile in Online Banking now appears and is active. I don't know if 'confirmed' is the word I would use, but there have been two changes I have noticed in the last two weeks or so:ġ.
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